Frequently asked questions

We've created this handy page of all the most frequently asked questions, if your question has not been answered here, feel free to contact us.

Delivery questions

We ship to the UK and Europe only at this time.

Most UK orders arrive the very next day (excluding Sundays and public holidays) It's not a guaranteed service, although its very reliable as a whole. Please allow a few days at worst, We'll happily look in to it for you if there is a delay!

EU and international orders vary greatly by country, Most EU orders take 3-5 working days, International usually takes 5-10 working days.

We ship all orders placed before 3:30pm, Monday to Friday the same day. Orders placed after 3:30pm, on a weekend or public holiday, will be shipped on the next working day. 

On the odd occasion we can get snowed under with orders when a promotion offer is running, and take slightly longer than usual to ship, we'll always try our very best to ship the same day, 99% of the time we do!

You'll get a shipment notification sent out to the email address you provided at checkout as soon as we've dispatched your order.

We use ship all UK orders via Royal Mail 24. This is a next working day service, including Saturdays. 

EU and International orders may be shipped with other carriers, we use DPD, UPS, DHL and Parcelforce.

All orders are shipped in plain packaging, the outer packaging makes no reference to Eliquid or E-cigarettes, the sender is "Prime Flavours Ltd".

All orders will ship well packaged, usually in a strong, bubble lined brown jiffy or small plain brown box.

For UK shipments, we use Royal Mails 24 service. This service doesn't require a signature and it'll usually be simply posted through your letter box (if its big enough) Whilst giving us confirmation of delivery at the same time. If your order was shipped in a box larger than your letterbox, the postman may deliver to a neighbour or leave you a card to let you know how and where to collect your order (usually from the local delivery office or post office).

EU and International orders will require a signature.

Sure, just check your shipment email we have sent when we shipped your order, there will be a link in there for you to track your order. Please note that UK orders shipped via RM24, the tracking will only update when your order arrives and is used for proof of delivery rather than tracking.

EU orders are fully tracked at each stage.

If for some reason the tracking code isn't there, drop us a line, we'll be more than happy to help you out.

We are very sorry to hear that! Please use our contact form on the contact us page to get in touch, we'll happily discuss a refund or replacement with you. You can rest assured you'll be well looked after.

We'll probably ask you to provide some photos of the damage to assist us with a royal mail claim.

Product questions

An ice cold nic shot can be used to top up a 50ml shortfill e-liquid to 3mg, whilst adding a non-minty ice cold sensation to your liquid. They are best used with fruit or candy type flavours.

All of our own brand liquids are 70VG / 30PG when mixed with a 100% VG nicotine shot. 

Absolutely not. We only use TPD compliant flavourings in all of our liquids.

All of our liquids are manufactured in a purpose built, professionally commissioned ISO class 7 Cleanroom. Right here, in sunny Bristol, UK.

No. All of our liquids are pre steeped before becoming available for sale. Some customers like to add their nicotine shots in and give them a few days to steep, this is good practice, but not mandatory. The best advice we can give to you is to try them, if you feel like they need some more time, feel free to give them some.

The exception is our custard range, they change dramatically after a steep, we'd recommend you give these liquids a couple of weeks to steep after adding nicotine to really get the best from them.

Unfortunately we only produce 50ml sizes, this is the most popular and cost effective option.

General questions

Yes! Just leave a note at checkout, we'll be sure to discard your invoice for you. Your partner will never know how much you have spent on our delicious E-liquid!

Maybe, give us a call. We are always interested in hearing about exciting new products.