Frequently Asked Questions

Account FAQ

Accounts are optional, you can checkout as a guest if you wish.

If you have forgotten your password you can quickly reset it by requesting a new password via the sign in page, a password reset link will be sent to the email address registered with the account.

Our VIP club and rewards points system is super easy to understand, we have explained in detail how it works and answered commonly questions on the VIP club page, please see here for details.

Orders FAQ

Please check your emails for shipping confirmation notifications, occasionally these can end up in your junk mail, please check there too.

If you have had a shipping confirmation email from us, your order has been sent and is currently on route to you, please allow 1-3 working days for your order to arrive when Royal Mail 24 is the shipping method used.

We ship with royal mail 24, which is the equivalent of first class mail. Over 97% of the orders we send via this method arrive next day, however please allow 1-3 working days for your order to arrive.

The tracking numbers provided for Royal mail 24 do not offer real time tracking, they will only update when the parcel is delivered or attempted to be delivered.

Still have an unanswered question?

Please use the contact form below and we'll be happy to help.

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