Delivery Speed - The service aims to deliver in 3-11* working days.
*Please note, these services are not guaranteed and delays are possible during busy times.
Known Delays - Delays possible in certain areas due to COVID-19, please see royal mail website for updates.
Dispatch Time - Same day when ordered by 3:30pm (Mon-Fri).
Taxes and Fees - For all EU countries, VAT and import fees may be due on delivery, these fees are payable by the customer (you), please check locally before ordering.
Undelivered / Uncalled For Parcels - Where the customer (you) refuses a parcel on delivery, the cost of the shipping is non refundable and will be deducted from any monies due to be refunded to you.
Parcel Weights - Shipping costs are calculated at checkout based on your country and order weight. Where any order exceeds 2kg, we may split the order in to multiple packages.
Customs Declaration (Value of goods) - Prime Vapes do not mark down the cost of goods or mark the goods as gift/samples, please do not ask us to break the law.